BambooEmail · Information and policies

Delivery, Refunds & Cancellation

Delivery of digital services

When payment services go live, access will be granted to a verified BambooEmail user after the payment provider confirms the transaction. A success-page redirect by itself is not proof of payment. Duration will be displayed before purchase and in the confirmation.

Cancellations and withdrawal

Future passes are intended to be one-time purchases without automatic renewal. Consumers may have a statutory 14-day withdrawal right under applicable law. Digital-service exceptions apply only when the relevant legal conditions have been met, including any required express consent and acknowledgement before immediate supply. This policy does not waive statutory rights.

Refunds and complaints

For duplicate charges, non-delivery, defective digital services or other concerns, email support@bambooemail.com with your invoice or transaction reference. We will investigate and process eligible refunds in accordance with consumer law and the payment provider's rules. You may also raise a dispute with your payment provider where permitted.

Legal supplier

SmartWay Connections, s.r.o., Štvrť SNP 131/17, 914 51 Trenčianske Teplice, Slovakia. IČO 55597475 · DIČ 2122048401 · IČ DPH SK2122048401.

These conditions are published in preparation for a future premium launch. No payment checkout is currently active.